Refund Policy
Thank you for choosing to shop at discountlanthaya, a division of 365 essentials Pvt Ltd. We are committed to providing you with a seamless and enjoyable shopping experience. Our refund policy is designed to ensure your satisfaction and provide you with the necessary information regarding returns, refunds, and exchanges.
Returns
We understand that there may be instances where you may need to return a purchased item. You may initiate a return within 14 days from the date of purchase. To be eligible for a return, the item must be in unused and undamaged condition, and it must be accompanied by the original packaging.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that any shipping charges incurred during the initial purchase will be excluded from the refund amount.
Exchanges
If you wish to exchange your purchased item for a different size, color, or style, please get in touch with our dedicated customer support team within 14 days of receiving your order. Our team will guide you through the exchange process and provide you with clear instructions on how to proceed.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These items include:
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will make arrangements for a replacement or issue a refund based on your preference and product availability.
Return Shipping
You are responsible for covering the shipping costs associated with returning your item, unless the return is a result of our error (such as receiving the wrong item or a defective product). In such cases, we will provide you with a prepaid shipping label to facilitate the return process.
You are free from shipping costs if the,
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Processing Time
Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please keep in mind that it may take some additional time for the refunded amount to reflect in your account, depending on your payment provider.
Contact Information
If you have any questions, concerns, or require assistance regarding our refund policy, please don’t hesitate to reach out to our dedicated customer support team. We are here to help you and ensure that your shopping experience with us remains enjoyable and stress-free.
Business Details
Contact e-mail for returns: returns@discountlanthaya.com
Business Name: discountlanthaya Division of: 365 essentials Pvt Ltd
Contact Number: +94743198537(Whatsapp),+94762358470
Address: 536/E/4, Ganemulla Road, Polpitimookalana, Kandana.
Thank you for choosing discountlanthaya.com. Your satisfaction is our priority.